Payment Policy & Accepted Payment Methods
Last updated: October 28, 2026
At Domona, we are committed to complete payment transparency, zero hidden surcharges, and the highest standards of digital payment security. This Payment Policy outlines accepted payment methods, currency terms, payment security, and billing procedures for all purchases made on domona.us.
1. Accepted Payment Methods
We accept a wide range of secure electronic payment options at checkout:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club, JCB.
- Digital Wallets: Apple Pay, Google Pay, Shop Pay.
- Online Payment Platforms: PayPal.
All payment methods displayed in our website footer and cart drawer are fully active and available during checkout. We do not accept cash-on-delivery (COD), money orders, personal checks, or direct bank wire transfers.
2. Payment Security & Data Protection
Your payment security is paramount. When you transact on domona.us:
- 256-Bit SSL Encryption: All transaction data is encrypted in transit using Transport Layer Security (TLS 1.3 / 256-bit SSL). Look for the padlock icon in your browser's address bar.
- PCI-DSS Level 1 Compliance: All credit card details are tokenized and processed through certified PCI Service Provider Level 1 gateways.
- No Card Data Stored: Domona never stores, sees, or logs your complete credit card numbers or security CVV codes on our servers.
3. Currency & Pricing Transparency
- All prices across domona.us are listed and charged in United States Dollars ($ USD).
- We do not charge international conversion fees for domestic U.S. customers. If you use a non-U.S. payment card, your bank or card issuer will apply their standard exchange rate.
- There are zero hidden handling fees, zero checkout surcharges, and standard domestic shipping is always free ($0.00) within the United States.
4. Sales Tax Policy
Sales tax is assessed and collected in accordance with applicable United States state and local tax regulations based on the destination delivery address. If your state or locality mandates sales tax on retail orders, it will be clearly calculated and displayed before you finalize your payment. No surprise taxes or after-order adjustments are ever made.
5. Payment Timing & Authorization
When you click "Pay Now" or "Complete Order" at checkout:
- Your card or payment provider is authorized and charged immediately for the order total.
- An automated order confirmation receipt is immediately sent to your provided email address, containing your order number, items purchased, and billing summary.
- If an authorization fails, your order will not be completed and no funds will be captured. Common reasons include incorrect CVV, expired card, or billing zip code mismatches with your bank.
6. Billing Descriptor
Charges on your bank or credit card statement will appear under the verified descriptor: DOMONA TAOS NM or DOMONA.US.
7. Refunds & Dispute Resolution
Refunds for returned items or approved cancellations are processed back to the original payment method within 3–5 business days of passing inspection at our Taos facility, as detailed in our Return & Refund Policy. Depending on your financial institution, the credit typically reflects on your account within an additional 3–7 business days.
If you observe an unfamiliar charge or have any billing discrepancy, please contact our support team immediately at support@domona.us or (929) 210-7092 before opening a bank dispute. We investigate and resolve billing inquiries within one business day.
8. Billing Questions & Support
For inquiries regarding invoices, receipts, payment authorization, or refunds, contact us:
- Entity: Domona
- Address: 305 Calle Crystal, Taos, New Mexico 87571, United States
- Telephone: (929) 210-7092 (Mon–Fri, 9am–5pm Mountain Time)
- Email: support@domona.us