Shipping Policy — Free U.S. Nationwide Shipping
Last updated: October 28, 2026
At Domona, we provide fast, transparent, and completely free standard shipping on every single domestic order within the United States. There are no minimum purchase requirements, no promo codes required, and no hidden delivery surcharges at checkout.
Shipping Rates & Delivery Estimates
All in-stock orders are processed and dispatched from our primary workshop and fulfillment facility in Taos, New Mexico.
| Shipping Option | Handling Time | Transit Time | Total Delivery Window | Cost |
|---|---|---|---|---|
| Free Standard Shipping (USPS, UPS, FedEx) |
1–2 Business Days (Mon–Fri) |
3–7 Business Days (Mon–Fri) |
4–9 Business Days | $0.00 (FREE) |
Order Cut-Off Time
Our daily order cut-off time is 2:00 PM Mountain Time (MT), Monday through Friday. Orders placed before 2:00 PM MT begin fulfillment on the same business day. Orders placed after 2:00 PM MT, or over weekends and national holidays, begin processing on the following business day.
Carriers Used
We partner with trusted nationwide carriers including:
- USPS (United States Postal Service): Ground Advantage and Priority Mail for standard parcels, journals, and pens.
- UPS (United Parcel Service): Ground service for larger organizers and bundled sets.
- FedEx: Ground and Home Delivery for expedited regional routes.
Geographic Coverage
- United States: We ship to all 50 U.S. states, including Alaska and Hawaii, as well as APO, FPO, and DPO military addresses via USPS.
- Delivery to Alaska, Hawaii, and APO/FPO: Standard delivery times may take 7–12 business days due to carrier routing.
- International Shipping: We currently do not offer international shipping outside the United States. If you are located outside the U.S., please reach out to support@domona.us for assistance.
Order Tracking
As soon as your shipment is scanned into the carrier network, an automated shipping confirmation email is delivered to the email address entered at checkout. This email includes your carrier name, tracking number, and a direct link to track your shipment in real time. Please allow up to 24 hours for carrier tracking links to update initial transit scans.
Damaged, Delayed or Missing Shipments
- Damaged in Transit: If your order arrives damaged, broken, or cracked, take a quick photo of the damaged goods and shipping packaging and email us at support@domona.us within 7 days. We dispatch an immediate replacement or issue a full refund without waiting for carrier claims.
- Package Marked Delivered but Not Received: Check with neighbors, building managers, and surrounding porches first. If the package cannot be located within 36 hours of delivery scan, contact us immediately at (929) 210-7092 or support@domona.us and we will initiate an official carrier tracer and make sure you receive your products.
Address Accuracy & Undeliverable Packages
Please double-check your shipping address during checkout. If an order is returned to us due to an incomplete or incorrect address, our support team will reach out to confirm your corrected details and reship your package at no additional charge, or issue a full refund according to your preference.
Contact Shipping Support
Questions regarding order tracking, dispatch status, or address updates:
- Entity: Domona
- Address: 305 Calle Crystal, Taos, New Mexico 87571, United States
- Phone: (929) 210-7092 (Mon–Fri, 9am–5pm Mountain Time)
- Email: support@domona.us