Return & Refund Policy — 30-Day Window
Last updated: October 28, 2026
We want you to be completely satisfied with every Domona purchase. If a product does not meet your expectations, we provide a straightforward, transparent 30-day return process with zero restocking fees.
Summary of Return Terms
| Policy Point | Specification |
|---|---|
| Return Window | 30 calendar days from the recorded delivery date |
| Item Condition | Items must be in original condition, in original packaging, with all parts |
| Restocking Fee | $0.00 (No restocking fees under any circumstance) |
| Defective / Damaged Return Shipping | $0.00 (FREE) — Domona emails a prepaid return label |
| Change-of-Mind Return Shipping | Customer uses our discounted prepaid label ($4.99 deducted from refund) or ships via any carrier of choice |
| Refund Processing Time | 3–5 business days after inspection at our Taos, NM facility |
| Refund Method | Original payment method (Visa, Mastercard, Amex, PayPal, Apple Pay, etc.) |
How to Initiate a Return
- Contact Us: Email support@domona.us or call (929) 210-7092 with your order number and the item(s) you wish to return.
- Receive Return Authorization (RMA): Our team replies within one business day with your RMA number and clear return instructions.
- Package Your Item: Repack the item securely in its protective box or mailer with the RMA number noted inside.
- Ship the Package: Affix the provided return label (or use your selected tracked carrier) and drop off at the carrier location.
Return Facility Address
All returns must be shipped to our primary fulfillment facility:
Domona Returns
Attn: RMA Department
305 Calle Crystal
Taos, New Mexico 87571
United States
Damaged, Defective, or Incorrect Items
If an item arrives damaged in transit or displays a manufacturing defect:
- Email support@domona.us within 7 days of delivery with your order number and a photo of the damaged product and outer packaging.
- We will immediately dispatch a brand-new replacement at no additional charge, or issue a 100% full refund including all original charges.
- You will not be asked to pay any return shipping costs for defective or damaged goods.
Refund Processing & Timeline
- Once your return arrives at our Taos facility, our inspection team verifies condition within 1–2 business days.
- Your refund is approved and issued to your original payment method within 3–5 business days.
- Depending on your card issuer or banking provider, credit card statements typically reflect the refund within an additional 3–7 business days.
- An automated email confirmation is sent the instant your refund is submitted.
Non-Returnable Items
Gift cards and items explicitly marked "Final Sale" at the time of purchase cannot be returned. All standard catalog journals, pens, planners, organizers, and gift sets are fully eligible for return within 30 days.
Contact Returns Support
Questions regarding an active return or refund status:
- Entity: Domona
- Address: 305 Calle Crystal, Taos, New Mexico 87571, United States
- Phone: (929) 210-7092 (Mon–Fri, 9am–5pm Mountain Time)
- Email: support@domona.us