Privacy Policy
Last updated: October 28, 2026
Domona ("Domona", "we", "us", "our") values your personal privacy. This Privacy Policy details how we collect, use, store, and protect your information when you visit or make a purchase from domona.us.
1. Information We Collect
- Order Information: When you make a purchase, we collect your name, shipping address, billing address, email address, phone number, and payment confirmation. Payment card numbers are processed directly by certified PCI-compliant gateways; we never store full card numbers or CVV codes.
- Customer Inquiries: Any correspondence submitted via our contact forms, direct email, or phone is retained strictly to provide customer service.
- Device and Browsing Data: IP address, browser type, referring pages, and interaction timestamps collected through essential cookies to maintain cart sessions and security.
2. How We Use Your Information
- To fulfill orders, arrange nationwide parcel shipping, and communicate order tracking status.
- To process returns and authorized refunds.
- To prevent fraudulent transactions and safeguard site security.
- To provide customer support and respond to product inquiries.
- With your explicit permission, to deliver our monthly newsletter ("The Marginalia"). You can unsubscribe with one click anytime.
3. We Never Sell Your Data
Domona does not sell, rent, monetize, or trade your personal information to third parties, data brokers, or advertisers under any circumstances.
4. Service Providers & Sharing
We share necessary customer details strictly with essential operational partners who assist in fulfilling your orders:
- Shipping Carriers: USPS, UPS, and FedEx to deliver physical parcels to your destination address.
- Payment Gateways: Certified PCI Service Provider Level 1 processors to securely authorize card and wallet transactions.
- Infrastructure: Secure hosting environments running TLS 1.3 encryption.
5. Cookie Policy
We use essential functional cookies to keep items in your shopping cart, remember cookie banner preferences, and preserve session integrity. You may control cookie preferences via browser settings. Refusing essential cookies may affect cart and checkout functionality.
6. Your Privacy Rights (CCPA/CPRA & GDPR)
Depending on your jurisdiction, you hold specific legal rights concerning your personal information:
- Right to Know & Access: You can request a summary of the personal information we hold about you.
- Right to Deletion: You can request that we delete personal data, subject to legal tax and record-keeping mandates.
- Right to Correct: You may request corrections to inaccurate personal details.
- Right to Non-Discrimination: We do not alter pricing or service quality if you exercise statutory privacy rights.
To exercise any of these rights, email us at support@domona.us. We verify requests and respond within thirty (30) days.
7. Data Security & Retention
All communication with domona.us is secured via 256-bit SSL encryption. We retain transaction records solely for the duration required by federal and state tax, auditing, and warranty regulations.
8. Privacy Contact Information
Questions regarding our privacy practices or data handling:
- Entity: Domona
- Address: 305 Calle Crystal, Taos, New Mexico 87571, United States
- Telephone: (929) 210-7092 (Mon–Fri, 9am–5pm Mountain Time)
- Email: support@domona.us